I asked a production coordinator to show me what she did when she knew an order would be late. She opened a job due out on Thursday, changed the date to the following Tuesday, and carried on explaining something else. […]

What it cost to tell the truth
I asked a production coordinator to show me what she did when she knew an order would be late. She

Four people, one job description
Once a month for three months, four experienced Business Partnership Managers at a national education technology provider stepped away from

Six proposals with the same excuse
A few years back, I saw someone post on LinkedIn about leadership training. It was a relatively new hospitality experience

More effort, worse results
I’m going to share a story about a business where a quote costs about eight hours, and it ties up

What the spreadsheets were hiding
A manufacturing business I worked with had a problem that looked, on paper, like a strategy execution problem. Margins were

Why standards kept slipping
Years ago, working in hospitality, I watched a business where standards weren’t being met. They were good people, with decent
